How do you COmmunicate with your clients and Staff?

Communicating can be exhausting with all of the different forms we have. But most importantly you have to make sure the person whom you are speaking to understands. 

As a business you need to have multiple ways to communicate with everyone.

Many small businesses utilize their cell phone for their business phone. This has become a business norm. Quickly thinking about it, the cell phone seems to be more efficient and cost effective. But let's truly break this down.

1. Most of us don't answer the phone if we don't know who it is. We let it go to voice mail. This seems to make sense and would be ok. But unfortunately, todays consumer is looking for instant gratification, they need to feel important, they want your immediate attention and go to the next company or give a bad review at that moment because they want to be heard. 

2. Did you know when you answer the phone you lose 8-12 minutes of your production time. Let's evaluate this. Let's say you receive 10 calls a day. You are in the middle of a project and that takes you away from your focus. That is why a 3 minute call can take an average of 8-12 minutes. You have to get back into the grove of where you were at. 

So an average of 10 calls lets say 10 minutes total 100 minutes a day, times 5 business days totaling 500 minutes a week. This is an average of just over 8 hours a week. Lets say your average hourly rate is $50 an hour. This is then $400 per week totaling $1,733 per month. 

3. How many calls are customer calls that need an email address, mailing address or are solicitors?

Overall, our partnership assists you in saving time (money), while keeping clients happy and solicitors away until you are ready to talk. We answer as if we are you, and answer as many questions as possible. We assure the clients that we are there to help, while empathizing with them where they are at. This is a skill that our coordinators are trained on. 

Time is valuable and you may not have the time to post.

Social media may seem hard for you to know your return on investment, but it is one of your most valuable tools. It has been the place where people immediately find you, or find out if you are still open for business.

Consistency is key with social media. You need to have multiple posts through out the week as people do see it on a regular basis. It is a bit of branding while stating "yes" we are open for business.  This is the new way of letting people know you are still in business. Years ago, it was when people stopped by the office, or knew you had a brick and mortar" office.

The next step is to also post on multiple platforms. As a minimum post on at least Facebook or Instagram.

If you don't have time, then it is time to get assistance. In today's world this is vital to your business.  

Newsletters can be a great way to share information with your current client base. 

We have a great writer on staff that is here to encompass your clients needs, while showcasing your business.

Our CRM system collects data for you, while getting great information out to everyone.

Covid 19 has truly changed how many virtual meetings, conferences, and events we are involved in. And there is nothing worse when you have the person speaking running the meeting. This person loses track of where they are at. while trying to answer questions, add people to the meeting, and not focused on what is happening or should be happening. 

Our Zoom Concierge service has become the solution for many schools, companies, organizations and more. We have controlled the back end of the meetings so everything runs smoothly, with additional pieces such as games, auctions, breakout sessions, music, and more. We have come up with many different ways to keep the attention to all that are involved.

Can you imagine you are hosting a virtual event or meeting with over 15 people around the country and the power goes out on the hosts side? When that happens, all lose connection, do you think you will get them back? Most likely not.  Well, this is a true story. We were hosting an event and the power went out, the great news is we always have one or two backups so nothing goes down. No one will ever know it happened.

Let us help you focus on the content of your meeting, not the platform.